Cancellation & Refund Policy

Patient cancellations

You are eligible for a full refund if you cancel your appointment at least 48 hours before the scheduled start time.

If you cancel with fewer than 48 hours remaining, the consultation fee is non-refundable.

Cancellation deadlines are calculated using the original appointment time in Asia/Kolkata (IST) and enforced by the server.

Doctor cancellations

If the doctor cancels your appointment, you will be offered either a full refund or the option to reschedule without additional charge.

How to cancel

Use the secure booking-management link included in your confirmation email to cancel your appointment. Refunds are initiated to the original payment method and typically take 5–10 business days to appear, subject to your bank's processing times.

Refund status

Refunds are processed through Razorpay and tracked in our system. A refund is marked as completed only after it is confirmed by the payment provider — not merely after the request is submitted.